How good should your dedicated hosting support be? Sure when you think about it in comparison with the fast food quality of shared hosting, you think you should get somebody there to hold your hand and be your server’s best friend. Much of the time though you are your own support when it comes to dedicated hosting.
Dedicated hosting clients just don’t need the same type of help as a guy getting his first hosting account ever might need. With dedicated support you might need more complicated and detailed questions answered, so that slims down the number of people who can probably deal with you. Before going with a dedicated web host for any amount of time it is always a good idea to test the waters and drop them a few e-mails first. See what type of answers you get, for the time that it took to get them in.
Now I am not saying that dedicated hosting needs to have instant support, but if it takes an hour – then I want to read my reply I get and say, "Yes, that was worth waiting an hour for".
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